Privacy Policy

1. Introduction

Depending on how you use the Service, uClone may act as either a data controller (for account, billing, and platform administration data) or a data processor/service provider (for personal data you submit to the Service on behalf of your leads, customers, or other end users).

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and payment information when you create an account.
• Profile Information: Business name, website URL, and other details you provide.
• User Content: Any content, text, images, videos, documents, or other materials you upload, create, or share through the Service, including funnel content, chatbot configurations, and AI training data.
• Communications: Messages, support requests, and feedback you send to us.
• Integration Data: When you connect third-party services (Instagram, WhatsApp, etc.), we collect data necessary to facilitate those integrations.

2.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, time spent on the Service, and interaction patterns.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Analytics Data: Funnel performance metrics, conversion rates, and visitor behavior on your funnels.
• Log Data: Server logs, error reports, and activity logs.

2.3 Third-Party Data

When you connect third-party platforms (such as Meta/Instagram, WhatsApp, Stripe, or calendar services), we may receive data from those platforms in accordance with their privacy policies and the permissions you grant.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Power AI features including chatbot responses, AI setter functionality, and funnel generation
• Send administrative messages, updates, and security alerts
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. User-Generated Content

When you create funnels, configure chatbots, or use AI features, you may collect personal information from your end users (visitors, leads, customers). You are the data controller for this information and are responsible for:

• Ensuring you have proper legal basis to collect such information
• Providing appropriate privacy notices to your end users
• Obtaining necessary consents where required
• Responding to data subject requests from your end users
• Ensuring your content complies with all applicable laws and regulations

You must not submit sensitive personal data to the Service unless we explicitly support that data category for your plan and use case under a written agreement. You remain solely responsible for instructions you provide regarding end-user data processed through your funnels, chatbot, and automations.

5. AI and Automated Processing

Our Service includes AI-powered features such as:

• AI Funnel Builder: Uses your prompts and provided materials to generate funnel content
• AI Setter/Chatbot: Processes conversations to provide automated responses
• Content Generation: Creates text, suggestions, and recommendations based on your inputs

AI-generated content is created based on your inputs and configurations. While we strive for accuracy, AI-generated content may contain errors or inaccuracies. You are responsible for reviewing and approving all AI-generated content before publication or use.

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing the Service (hosting, analytics, payment processing, AI providers)
• Third-Party Integrations: When you connect external services, data is shared as necessary for those integrations to function
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security incidents can occur despite safeguards. To the extent required by applicable law, we will provide notice of confirmed personal data breaches affecting personal data we control.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Where required, we rely on recognized transfer mechanisms (such as contractual safeguards) for cross-border transfers of personal data.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes, such as to resolve disputes or enforce our agreements.

10. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@getuclone.com.

11. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data on the following legal bases:

• Contract: Processing necessary to perform our agreement with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Where you have given specific consent
• Legal Obligation: Processing required by applicable law

When uClone processes personal data on your behalf as a processor, you are responsible for determining the lawful basis and providing legally required notices and consents to your end users.

12. Cookies and Tracking

By default, we minimize the use of cookies and tracking technologies. We may use essential cookies necessary for the Service to function. For detailed information about our cookie practices, please see our Cookie Policy.

If we use non-essential cookies or similar technologies where consent is required by law, we will request consent through an appropriate notice or consent mechanism.

13. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

14. U.S. State Privacy Rights

Subject to applicable U.S. state privacy laws, residents may have rights to access, correct, delete, or obtain a copy of certain personal data, and to opt out of certain data uses.

• We do not sell personal information for monetary consideration
• You may submit rights requests by contacting us at privacy@getuclone.com
• We may verify your request and may deny requests where permitted by law
• We will not discriminate against you for exercising privacy rights

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.

16. Contact Us